Authors
The operators behind Business Ops Forge
These profiles connect the people behind the ideas, workflows, and implementation guidance published across the site.
Chief Technical Officer
Jay Guidry
Jay Guidry helps service businesses turn recurring intake, follow-up, routing, reporting, and handoff problems into practical operating workflows.
AI workflow automationOperations designIntake automation
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Chief Executive Officer
Tara Shaffer
Tara Shaffer brings 20+ years of healthcare operations experience to workflow design, process improvement, and high-trust service delivery.
Workflow designProcess improvementHealthcare operations
View full bioFind the workflow that should not require another hire.
We review your operations capacity, estimate the staff hours trapped in repeatable work, and recommend the first AI-assisted workflow to build.
Operations Capacity ReviewNo prep deck requiredFirst workflow recommendation