Authors
The operators behind Business Ops Forge
These profiles connect the people behind the ideas, workflows, and implementation guidance published across the site.
Founder — AI Workflow Systems & Operations Strategy
Jay Guidry
Jay Guidry helps service businesses turn AI from a vague idea into practical workflow systems for intake, follow-up, routing, reporting, and operational handoffs.
AI workflow automationOperations designIntake automation
View full bioFounder & CEO — Process and Workflow
Tara Shaffer
Tara Shaffer brings 20+ years of healthcare operations experience to workflow design, process improvement, and high-trust service delivery.
Workflow designProcess improvementHealthcare operations
View full bioBring us the workflow that keeps breaking.
We will map the bottleneck, identify the first high-leverage automation, and give you a practical path to a working system.
20-minute workflow triageNo prep deck requiredYou leave with a first pilot direction